Privacy & Cookies Policy.
This policy explains how Biladrogroup LLC (“we”, “us”, “our”) collects, uses and protects personal information on this website and on every online store we operate.
1. Who we are
Biladrogroup LLC is a limited liability company registered in Wyoming, United States (filing ID 2026-002044910), registered address 30 N Gould St Ste R, Sheridan, WY 82801, United States. We are the data controller for personal data collected through our websites. Privacy questions: info@biladrogroup.com.
2. Information we collect
- Order information — name, delivery address, email, phone number and purchased items.
- Payment information — processed entirely by our third-party payment providers; we never see or store full card details.
- Technical information — IP address, browser type and basic usage analytics, via cookies and similar technologies.
- Communications — messages you send to our support inbox or contact form.
3. How and why we use it (legal bases)
- Processing and delivering orders, sending order and tracking updates — performance of a contract.
- Customer support, returns, refunds and complaints — contract / legitimate interests.
- Operating, securing and improving our websites — legitimate interests.
- Marketing emails only with your opt-in, with one-click unsubscribe — consent.
- Tax, accounting and legal compliance — legal obligation.
4. Third-party services
We share personal data only with service providers who need it to fulfil your order or run our business: payment processors, shipping and fulfilment partners, email service providers, website hosting and analytics providers. Each processes data under contractual safeguards and our instructions. We never sell personal information, and we never share it with third parties for their own marketing.
5. International transfers
We are a US company serving UK customers, so data may be processed outside the UK. Where UK GDPR applies, transfers rely on appropriate safeguards such as the UK Addendum to Standard Contractual Clauses with our providers.
6. Data retention
| Data | Kept for | Why |
|---|---|---|
| Order & transaction records | 6 years | Tax, accounting and legal obligations |
| Support correspondence | 2 years after resolution | Service quality and dispute history |
| Marketing consents | Until you unsubscribe | Consent-based email |
| Technical logs | Up to 12 months | Security and performance |
7. Data deletion
You can request deletion of your personal data at any time at info@biladrogroup.com. We delete or anonymise everything we are not legally required to keep (for example, tax records must be retained for the statutory period) and confirm the outcome to you within one month.
8. Your rights
If you are in the UK or EU, you have the right to access, correct, delete and receive a copy of your personal data, and to object to or restrict certain processing. Requests to info@biladrogroup.com are answered within one month. You may also complain to your data-protection authority, including the UK Information Commissioner’s Office (ico.org.uk).
9. Cookies
| Type | Purpose | Optional? |
|---|---|---|
| Essential | Core site functions; on stores: basket, checkout, fraud prevention | No — required for the site to work |
| Analytics | Anonymous usage statistics to improve pages and fix problems | Yes — browser settings or the store cookie banner |
This corporate website sets no marketing or advertising cookies.
10. Security
All our sites run over encrypted HTTPS connections. Payment data is handled exclusively by PCI-DSS-certified providers. Access to personal data is limited to those who need it, and order systems are protected by access controls and audit trails proportionate to our size.
11. Changes
Updates to this policy are published on this page with a new review date and version number. Material changes affecting store customers are notified by email where we hold one.
12. Contact
Biladrogroup LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States · info@biladrogroup.com · +1 (929) 452-3848