Frequently asked questions.

Biladrogroup LLC is a limited liability company registered in Wyoming, United States (filing ID 2026-002044910), founded in 2026. We build and operate our own direct-to-consumer online stores in the fashion and lifestyle space, serving customers in the United Kingdom.

Yes. Our registration is public record — you can verify Biladrogroup LLC through the Wyoming Secretary of State business search using filing ID 2026-002044910. Our registered address, leadership and contact details are published on this website.

The founder and CEO, Bilal Ben el hachmi, who personally oversees product quality standards and customer-service performance. The company is deliberately founder-led and accountable.

No — we are an online-only retailer. Our stores are e-commerce storefronts serving the United Kingdom, and this corporate site is the permanent home of the company behind them.

Our corporate registration is in the United States; our customers, pricing, policies and consumer-law commitments are built for the United Kingdom. Operating internationally this way is common in e-commerce — what matters is that our UK customers get UK-appropriate terms, which they do.

Our first fashion brand launches in late 2026 and will be announced on our News page. Every store we operate is bound by the policies published on this site.

This domain (biladrogroup.com) and email (info@biladrogroup.com) match our registered company name, and the filing ID in our footer matches the Wyoming public record. If you ever doubt a message claiming to be from us, contact info@biladrogroup.com directly.

Like many US online businesses, Biladrogroup LLC maintains its registered address through a commercial registered agent in Wyoming — the address published in our footer matches our state filing exactly. It handles official and postal correspondence only; the company itself operates online, and customer service runs by email and phone. We state this openly because transparency about how we operate matters more to us than appearances.

We have no open vacancies right now, but we welcome speculative applications — see the Careers page.

Orders are placed directly on our brand storefronts with standard secure checkout. You receive an order confirmation email immediately after purchase.

Our stores accept major debit and credit cards and popular digital wallets, processed by established PCI-DSS-certified payment providers.

Yes. Payments are handled entirely by certified payment providers — we never see or store your full card details, and all our sites run over encrypted HTTPS connections.

No. Prices are shown in GBP and the price you pay at checkout is final for UK deliveries — no surprise customs, VAT or handling charges at the door.

Yes — free of charge at any time before dispatch. Contact us as quickly as possible with your order number and we will update or cancel it.

Before dispatch, yes — free of charge. After dispatch we will attempt a carrier redirect where the service allows it.

Very rarely we cancel orders for pricing errors, suspected fraud or stock unavailability. You are refunded in full immediately and notified by email with the reason.

No — our stores do not sell gift cards or store credit. We sell physical products only.

We currently deliver to the United Kingdom. Delivery to selected European countries is planned for 2027.

Orders are processed within 1–2 business days and standard UK delivery typically takes 6–12 business days from dispatch. The estimate on the product page is the one that applies to your order.

Yes — 100% of orders ship with end-to-end tracking. Your tracking link is emailed automatically at dispatch.

It is emailed when your order is dispatched, normally within 1–2 business days of ordering. Check your spam folder first; if it is still missing, contact us with your order number.

Tracking can pause for a few days at carrier handovers, especially early in transit — this is normal. If your parcel has not arrived within 20 business days of dispatch, we locate it, reship it or refund you in full.

We take it from there — after 20 business days from dispatch without delivery, you choose: we locate the parcel, reship your order, or refund you in full. You never chase the courier yourself.

Photograph the packaging and contents and contact us within 48 hours of delivery. Damaged items are refunded or replaced in full, including delivery costs.

Standard UK addresses are always fine. Some carriers restrict PO boxes and parcel-forwarding services; if your address type cannot be delivered to, we tell you before dispatch and cancel with a full refund if needed.

30 days from delivery, on every store we operate. Items must be unused, unwashed and in their original packaging, and returns must be authorised by our team before posting.

Email us with your order number and the item you want to return. We reply within one business day with authorisation, the return address and instructions.

Returns are inspected within 3 business days of arrival and refunds are issued to your original payment method within 5–10 business days of approval.

For change-of-mind returns, the customer. For faulty, damaged or incorrect items — always us, along with a full refund or replacement.

Yes. Mention the exchange when you start the return; we dispatch the replacement on receipt of your return or refund you so you can reorder immediately, whichever is faster.

A small number of hygiene-sensitive items may be returnable only if unopened; any such exception is stated on the product page before you buy. Statutory rights for faulty goods always apply.

That is our error: we send the correct item or refund in full, including all delivery costs, and you are never out of pocket for our mistake.

You always have that right — but contact us first. Our published resolution timelines are almost always faster, and our complaints procedure guarantees management review if the first answer does not satisfy you.

Yes. We sell only own-brand or unbranded goods we are permitted to sell. We never sell counterfeit goods or unauthorised replicas of any brand — it is a hard rule in our published standards.

Every product passes a documented pre-listing checklist — legality, authenticity, accurate representation, physical inspection where the category requires it, and confirmed delivery times. After launch, return rates and complaints are monitored per product and per supplier.

Size charts are checked against manufacturer specifications before listing, and products whose returns suggest sizing problems are pulled and re-checked. Each product page carries the chart that applies to that product.

Our products are made by a small, vetted panel of manufacturing partners who operate under our published supplier standards, and dispatched by fulfilment partners with full tracking. The model is disclosed openly on our What We Do page.

We pull it from sale immediately, contact affected customers proactively, and refund or replace in full. Product safety is a listed compliance obligation for our suppliers.

Only to fulfil orders, provide support and run our stores, as set out in our Privacy & Cookies Policy. We never sell personal data.

If you are in the UK or EU you can access, correct, delete or receive a copy of your data, and object to certain processing — email us and we respond within one month, as UK GDPR requires.

This corporate site sets no marketing or advertising cookies. Our stores use essential cookies for baskets and checkout plus optional analytics — details are in the Privacy & Cookies Policy.

Email info@biladrogroup.com or call +1 (929) 452-3848, Monday–Friday, 9:00–18:00 (UK time). Every message is answered within one business day.

Email us with 'Complaint' in the subject. You get an acknowledgement and proposed resolution within one business day; if unsatisfied, ask for escalation and management reviews it with a full written response within 5 business days.

The same inbox reaches management directly: info@biladrogroup.com. Mark the subject accordingly and it is prioritised.